Can I return or exchange my ticket if I am unable to attend the slot I have booked for

We regret that no refunds or exchanges can be given under any circumstances unless the event is cancelled due to unforeseen circumstances. Please ensure you book your tickets accordingly, if the event is cancelled, refunds will be issued minus booking fee.


I’ve booked my ticket online but have not received my confirmation email / e ticket.

On occasion some email accounts may bounce emails from unknown sources into your SPAM folder rather than allow them directly into your main inbox. If you have purchased your ticket online but not received your confirmation or your ticket within a few minutes please check your SPAM folder first of all.

If your ticket is not in your SPAM folder please email tickets@ngi.org.uk with details of your booking (your name and the date and timeslot you have booked for – or if you have received your confirmation but not your ticket please forward your confirmation to us). We will resend your ticket within 48 hours of receiving your enquiry (but usually much sooner).

Why is there a booking fee?

The booking fee charged contributes to the cost of running the NewcastleGateshead ticket box office. This includes investment into ticketing technology, hardware, website hosting and maintenance, staffing costs and other associated costs.